At Fresh Fashion Trends, we’re committed to delivering timeless elegance straight to your doorstep with the same care we put into crafting our collections. Our shipping and returns policies reflect our dedication to quality and customer satisfaction.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping. You’ll receive tracking information once your order is dispatched.

Returns & Exchanges

We want you to love every piece from Fresh Fashion Trends. If you need to return or exchange an item, here’s how our refined process works:

Return Policy Details

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging required
  • Proof of purchase must be provided
  • Shipping fees are non-refundable unless the return is due to our error

Please note: For hygiene reasons, our Swimwear, Pajamas, and Hats are final sale and cannot be returned or exchanged unless faulty.

How to Return an Item

  1. Contact Us: Email our Style Advisors at [email protected] within 15 days of receiving your order with your return request.
  2. Complete the Return Form: Use the template below to ensure we have all necessary information.
  3. Wait for Approval: Our team will review your request and email return instructions within 2 business days.
  4. Ship Your Return: Once approved, ship your return to our address using a trackable service.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fresh Fashion Trends Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Item Name(s): [List items]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for (specify size/color/item)]

Attachments: [Photos if applicable, especially for damaged items]

Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • For exchanges, we’ll ship your new item once we receive the original (standard shipping rates apply)

Return Address

Fresh Fashion Trends Returns Department
1037 Orphan Road
Eau Claire, WI 54701
United States

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a prepaid return label and expedite your replacement.

Need Assistance?

Our Style Advisors are here to help with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Fresh Fashion Trends — where every garment tells a story of craftsmanship and every customer experience reflects our commitment to excellence.