At Fresh Fashion Trends, we take pride in crafting garments that embody effortless elegance and timeless style. While we’re confident you’ll adore your purchase, we understand that sometimes an exchange or return may be necessary. Our policy is designed with the same attention to detail as our collections—simple, refined, and customer-focused.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase must be provided

Final Sale Items: For hygiene reasons, our Swimwear, Pajamas, and Hats are final sale and cannot be returned or exchanged unless faulty.

How to Initiate a Return or Exchange

  1. Contact our Style Advisors: Email us at [email protected] within 15 days of receiving your order with your request.
  2. Complete the Return Request Form: Use our template below to ensure we have all necessary information.
  3. Wait for Approval: Our team will review your request and email you within 2 business days with return instructions.
  4. Ship Your Return: Once approved, ship your return using the provided instructions. We recommend using a trackable shipping service.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fresh Fashion Trends Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Item Name(s): [List items]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for (specify size/color/item)]

Attachments: [Photos if applicable, especially for damaged items]

Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we receive the original. Standard shipping rates apply

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Insuring your return package
  • Retaining your shipping receipt until your refund is processed

Return Address:
Fresh Fashion Trends
Returns Department
1037 Orphan Road
Eau Claire, WI 54701
United States

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a prepaid return label and expedite your replacement.

Questions?

Our Style Advisors are here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Fresh Fashion Trends—where every garment tells a story of craftsmanship and every customer experience reflects our commitment to excellence.